Refund policy

Thank you for choosing 3rd Sense Aromatica. We want every order to arrive exactly as it should. Please read this policy before requesting a return or refund.

RETURN WINDOW
You can request a return within 14 days of receiving your order.

CHANGE OF MIND
You may return items you no longer want if they are:
- Unused and unopened, with seals intact
- In their original packaging, including pouches, boxes and stands
- Requested within 14 days of delivery

Incense is a scented, consumable product. For hygiene and quality reasons, opened or burned incense cannot be returned unless it arrived damaged or defective.

For change-of-mind returns, you pay the return shipping to our address in India. Please use a tracked service; we cannot refund parcels that do not reach us. Import duties and taxes you paid on delivery are not refundable by us, but you may be able to reclaim them from your local customs authority.

DAMAGED, DEFECTIVE OR WRONG ITEMS
If your order arrives damaged, broken, leaking scent, or you received the wrong item:
1. Contact us within 14 days of delivery.
2. Send your order number, a short description, and clear photos or an unboxing video showing the problem and the outer parcel.
3. Once approved, we will send a free replacement or issue a full refund — your choice, subject to stock.

You do not need to send damaged items back. International return shipping costs more than the goods, so we resolve these on photo or video proof alone.

Stand offer: the wooden incense stand included with incense orders of $29 or more is part of the order’s offer. If a return brings your order below $29, the stand’s price ($5) may be deducted from your refund, or you may return the stand with the other items.

REFUNDS
- Method: refunds go to the original payment method used at checkout.
- Timing: we process approved refunds within 5–7 business days. Your bank or card provider may take a further 5–10 business days to show the credit.
- Shipping fees: original shipping is refunded only when the item was damaged, defective or wrong.
- Deductions: none for approved damage, defect or wrong-item claims.

CANCELLATIONS
You can cancel free of charge before your order ships. Email or WhatsApp us with your order number. Once shipped, the order follows the return rules above.

HOW TO START A RETURN
Contact us within 14 days of delivery:
- Email: care@3insense.com

Include your order number and, for damage claims, your photos or unboxing video. Please do not send items back before we confirm the return address.

Return address (only once approved):
3rd Sense Aromatica, C/o Vijayaa Chandpaani Ecom India, Village Chhaprauli Bangar, Near Inspire Global School, Sector 168, Noida, Gautam Buddha Nagar, Uttar Pradesh 201304, India.

EU and UK customers: nothing in this policy limits your statutory rights.