Shipping policy

Thank you for shopping with 3rd Sense Aromatica. Every order is hand-packed and shipped from our facility in Noida, India. Here is everything you need to know.

Shipping cost

• International orders under $99: $15 flat rate, tracked
• International orders of $99 and above: $25 flat rate, tracked
  

Prices shown in your local currency at checkout are converted from US dollars.

CARRIERS
United States: all US parcels are delivered by USPS (United States Postal Service) with full tracking, so you can follow your order right to your door on usps.com.
Other countries: orders are sent with a tracked international service, delivered by your local postal or courier partner.

HANDLING TIME
Orders are packed and shipped within 1–3 business days of purchase (Monday – Saturday). Orders placed after 6:00 pm IST are processed the next business day.

TRANSIT TIME
After dispatch, international delivery usually takes 7–15 business days, depending on your country and customs clearance. These are estimates, not guarantees.

WHERE WE SHIP
We ship to the United States, United Kingdom, Canada, Australia, New Zealand, the UAE, most of Europe, and selected Asian countries. If your country is not available at checkout, email us and we'll check.

CUSTOMS, DUTIES AND TAXES
Orders ship from India and are sent duties unpaid. Your country may charge import duty, VAT/GST or a handling fee on delivery. These charges are set by your local customs authority and are the buyer's responsibility; they are not included in our prices or shipping fee.

If you refuse to pay these charges and the parcel is returned to us, we will refund the product value minus the original and return shipping costs.

TRACKING
You will receive a shipping confirmation email with your tracking number once your order leaves us. Tracking can take 24–48 hours to activate, and may update less often while the parcel is in international transit.

For US orders this is a USPS tracking number.

LOST OR NEVER RECEIVED
If tracking shows no movement for 10 business days, or your parcel has not arrived 30 days after dispatch, contact us. We will open a trace with the carrier and, if the parcel is confirmed lost, send a free replacement or a full refund.

DELAYS
Customs checks, holidays and carrier disruption can delay delivery. We will contact you if we learn of a major delay. If your order is extensively delayed, you may cancel it for a full refund.

ADDRESS CHANGES AND INCORRECT ADDRESSES
Please check your address carefully at checkout. To change it, contact us before the order ships; changes after dispatch may not be possible.

If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, we can reship it once the extra shipping cost is paid, or refund the product value minus shipping costs.

CONTACT US
Email: care@3insense.com
Hours: Monday – Saturday, 10:00 – 18:00 IST

3rd Sense Aromatica